लैटर तो Sears

Sears Headquarters
3333 Beverly Rd.
Hoffman Estates Il 60179
Customer service

December 1, 2008

To Whom It May Concern:
I grew up on Sears products. Now that I am fifty, have remodeled and sold several homes, all of which have been furnished with Sears fine line of appliances, I regret to inform you. This is a divorce.

This stems from an incident at one of your satellite retail stores where I purchased an upper end stainless steel barbecue grill and was sold a rotisserie.
“This unit will fit your grill,” the sales person assured me.

Due to ongoing home construction, the rotisserie sat in the box for months, until on the Fourth of July, when I was ready to turn a pork loin, I discovered the rotisserie did not fit my grill. So I boxed it up neatly with all the packaging and instructions, and with receipt in hand I presented the rotisserie for return at the Cortez Colorado store, where I was informed —in no cordial manner—they would not take it back!

Pity; and here I am in the market for a front loading washer and dryer, which I will be purchasing from one of your competitors. Apparently Sears has so much market share they can sacrifice service in this tumultuous economic environment.

After giving Sears the best years of my life I’m afraid our differences are irreconcilable. I acquiesce; there will be no custody battle.


Gene Palmisano


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